Application & IT Support Engineer

Application & IT Support Engineer Crewe - Hybrid Up To £35,000 We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, and rapidly expanding client's team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities. You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support.

A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential. This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role this opportunity is not to be missed.

The Role:

Provide 1st line IT support across hardware, software, networks, and cloud services. Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents. Troubleshoot business application issues, integrations, and user errors within BC and connected systems. Manage new starter onboarding: account creation, hardware configuration, and access setup.