Apprentice Technical Support & Customer Service Assistant

Apprentice Technical Support & Customer Service Assistant

SURE RETAIL EQUIPMENT LTD

CHESHIRE (CW1 6NG
)

Closes in 12 days (Friday 11 September 2026 at 11:59pm)

Assist technical support with retailer/end-user customer service, ESL support administration, digital systems and supervised website/content updates while completing a Level 3 Digital Support Technician Apprenticeship.

Wage £12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Hours Monday to Friday, working hours are to be confirmed.

30 hours a week

Friday 25 September 2026

Duration 2 years

1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

The apprentice will work as an Assistant to Technical Support within Sure Retail Equipment Limited's technical support / retail technology team. The main purpose of the role is to provide high-quality customer service support to retailers and end users using SOLUM electronic shelf label (ESL) systems, while learning digital support skills and supporting related administration.

Key responsibilities:

• Provide polite, professional first-line customer service support to retailer/end‑user customers, under supervision.
• Log, organise and update customer support queries, open support tasks and follow‑up actions accurately.
• Assist the technical support team with ESL administration, including template creation, amendment, formatting and checking.
• Prepare notes, suggested responses, checklists and internal support information for review.
• Liaise with colleagues in technical support, sales, projects, warehouse and customer service where required.
• Use digital systems securely and accurately, including support records, email, Microsoft Office or similar tools and web‑based systems.
• Support supervised website/content updates where required, such as product information, images, links and documents using Umbraco or other company systems.
• Learn about retail technology, electronic shelf labels, shelving, shop fitting and retail display equipment so customer queries can be understood and routed correctly.

The apprentice will report to Kieran Preston, Technical Support, and will interact day to day with technical support colleagues, customer service, sales/projects and, where appropriate, retailer/end‑user customers. The role is supervised and the apprentice will not be expected to make final technical, contractual, commercial or customer‑impacting decisions without approval.

14 ORION WAY
CREWE
CHESHIRE
CW1 6NG

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Work at any stage of the solution lifecycle.
• Prioritise tasks to work within agreed project plans.
• Ensure resources are used efficiently and responsibly.
• Design solutions to meet client and business requirements.
• Identify technical solutions using creative and critical thinking.
• Install hardware or software, either physically or virtually.
• Search and use different types of data or information sources.
• Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
• Deploy and implement solutions, supporting change management practices.
• Create and maintain documentation in accordance with best practice and organisational requirements.
• Support multiple contemporary or legacy solutions to required levels of service.
• Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
• Communicate using a variety of tools and approaches, adapting language for technical and non‑technical stakeholders.
• Apply continuous professional development CPD to support their own learning, business needs and technical developments.
• Work at any stage of the solution lifecycle.
• Prioritise tasks to work within agreed project plans.
• Ensure resources are used efficiently and responsibly.
• Design solutions to meet client and business requirements.
• Identify technical solutions using creative and critical thinking.
• Install hardware or software, either…