Apprentice Customer Service Administrator

Introduction

Our customer services team is central to ensuring deliveries run smoothly and in line with customer expectations. The role acts as the key link between customers, transport operations, planning teams, warehouse colleagues and drivers, helping to coordinate deliveries, resolve issues and maintain communication throughout the supply chain.

Buffaload Logistics is a UK-based temperature-controlled logistics specialist, providing reliable and efficient transport solutions for chilled and frozen goods across the United Kingdom and Europe. Established with a focus on supporting the food manufacturing and retail sectors, Buffaload has built a strong reputation for delivering time-critical products with precision, consistency, and care.

The company operates a modern fleet of refrigerated vehicles equipped with advanced temperature-monitoring technology, ensuring full compliance with food safety and quality standards. Buffaload’s integrated service offering includes national and international haulage, warehousing, distribution, and supply chain management, allowing clients to streamline operations and maintain product integrity from origin to destination.

Driven by a commitment to innovation, sustainability, and customer service, Buffaload Logistics invests in cutting-edge systems, low-emission transport solutions, and highly trained personnel. Its strategic network and operational expertise enable the business to respond flexibly to customer demands, making it a trusted logistics partner for some of the UK’s leading food producers and retailers.

At its core, Buffaload Logistics is dedicated to delivering excellence through dependable service, operational efficiency, and long-term partnerships.

Main duties include:

• Ensure the smooth running of the Irish Export function so that it is efficient and professional at all times
• Liaising with internal and external customers, vets, drivers and transport and warehouse functions
• Ensure that accurate and up to date information and communications are passed to the relevant internal and external suppliers and departments to enable a time sensitive and legal compliance operation to function in a professional manner
• Ensuring all information which is required on paperwork and databases are completed and checked as part of due diligence
• Promoting a positive Health, Safety and food safety culture through your individual actions
• Taking calls and communicating issues in a professional and timely manner
• Report any accidents as soon as possible and in compliance with Buffaload Logistics’ accident reporting procedure
• Adhere to all company policies and procedures, including the Uniform Guidelines and Health and Safety Policy
• Carry out other relevant reasonable management requests as required by your Line Manager
• Understanding of export legislation required to complete your daily duties
• Manage any issues regarding customs by communication with the relevant parties
• Taking responsibility for work and helping other and raising any work-task concerns
• Monitor all emails and customer enquiries
• Scanning and matching of all POD’s (proof of delivery notes)
• Accurately file and archive all paperwork
• Retrieve PODs from customer portal
• Record and report all discrepancies receipted on Proof of Deliveries
• Dealing with customer PDS queries in a polite and timely manner
• Any other ad hoc duties
• Process POD requests received via email
• Effectively respond to customer enquiries in a timely manner ensuring that a high level of communication is maintained at all times
• DOT (Delivery on time), TAT (Turnaround time)

The ability to work as a qualified customer service specialist upon successful completion of the apprenticeship.

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Initiative

• Essential - GCSE
  - English - C/4
• Essential - GCSE
  - Maths - C/4
• Desired - GCSE - IT - 4/C

Course: Customer service specialist (level
3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Week: Monday
- Friday ,shifts 8.00am - 4.00pm / 9.00am - 5.00pm initially, moving to a rota which will incorporate some 6.00am starts and 8.00pm finishes.

Expected Duration: 1 Year 3 Months

Training Provider: CHESHIRE COLLEGE SOUTH AND WEST