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Program / Project Manager Operations Manager

Director Of People

Job in Crewe, Cheshire, CH3, England, UK
Listing for: Carrington Blake Recruitment
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
    Program / Project Manager, Operations Manager
Salary/Wage Range or Industry Benchmark: 125000 - 150000 GBP Yearly GBP 125000.00 150000.00 YEAR
Job Description & How to Apply Below
Position: 5288626 – Director Of People

Your job

As a member of the Resources Directorate senior management team, you will lead the Council’s strategic thinking on workforce issues; develop effective ways of implementing modern people management strategies and good practice; lead on customer experience by ensuring that our customers are at the heart of all our decision-making and contribute to the leadership of the council.

You will lead on the design, development, and implementation of the Council’s strategic approach to customer experience. Working across the organisation with partners and with Members to deliver an improved customer experience for the residents and businesses of Cheshire East.

You will lead on our professional practice in relation to our people and organisational improvement ensuring services are supported and enabled to deliver well for our residents and businesses.

You will be responsible for developing and implementing our Workforce Strategy, policies, provision, procedures, and guidance; and for designing and implementing HR, OD and Culture across the Council. Success will mean ensuring the effective resourcing and development of a skilled, engaged, and empowered workforce and a supportive and inclusive culture that supports the wider transformation of the Council, the delivery of the Corporate Plan and our target operating model.

You will also lead on talent management and retention of our workforce to ensure that we are able to respond to the changing nature of working practices for the future.

You will shape organisational culture and a climate in which staff have shared commitment to serving our customers well.

Our shared values

Here at Cheshire East Council, we have a clear set of values:

  • Drive
    : striving for innovation, excellence and high performance.
  • Integrity
    : acting ethically, being accountable and fostering trust.
  • Respect
    : demonstrating empathy and appreciation for others, being inclusive.
  • Collaboration
    : working and learning together with a focus on outcomes.

Co-produced with our staff, these value are critical to us achieving our vision as set out in the Cheshire East Plan. It is important you take some time to understand our values and how you can bring these to life in your day-to-day work.

Further information on the values can also be found via the link Our values.

In this job you will
  • Provide clear leadership on all matters of the Council’s Workforce Strategy, including workforce planning, equality, diversity and inclusion and cultural change, bringing about lasting and sustainable transformation.
  • Direct and oversee an integrated service operation for Customer Services, maximising economies of scale, driving improvements in performance but also ensuring that our customers are treated fairly, equitably and understand how to engage with the council in a constructive way. Develop plans across HR, OD, and customer services which support implementation of the Council’s Corporate Plan priorities.
  • Provide leadership by developing and shaping the organisation’s culture to support the Council’s wider transformation.
  • Direct and support organisational design, evaluating the organisational structure and design to achieve Corporate Plan priorities through workforce planning and talent management strategies
  • Be responsible for all aspects of HR including organisation development, workforce planning, skills and talent development, Equality, Diversity and Inclusion, employee value proposition, positive employee relations, HR policy, compliance and employee engagement and culture.
  • Provide leadership, to the HR & OD, Customer Services departments including, but not limited to the Contact Centre, recognising that customer engagement is a cross departmental responsibility.
  • Provide advice and assurance to Members and senior management on policy, strategy, statutory and regulatory practices relating to Human Resources and Customer engagement functions.
  • Provide support to and advise Members, senior management colleagues, and employees to deliver the Council’s key priorities and services by providing appropriate information, advice and guidance to relevant committees.
  • Drive the Council’s statutory responsibility for Equality, Diversity…
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