Technical Support Manager

Job in Crewe, Cheshire, CH3, England, UK

Listing for: Ser-

Full Time position
Listed on 2026-08-08

Job specializations:

Management
Project & Program Management, Operations Management, IT Project Manager, General Management

Salary/Wage Range or Industry Benchmark: 40000 - 50000 GBP Yearly GBP 40000.00 50000.00 YEAR

Since 2011, we have been keeping your business connected, competitive and ready for the future. We have decades of combined industry experience across mobile, telecoms and connectivity solutions that meet the unique needs of every business.

Due to our continued growth and success, we are looking for a Hosted Team Manager!

Technical Support Manager (Telecoms and Hosted Support)

£40,000-£50,000 + company bonus (up to £3600 a year)

22 days holiday + banks + Christmas shutdown.

Office Based – Crewe

We are looking for a manager for our Hosted Customer Support Team. The main duties of this role will be:

Leading a team of 6 agents (which is growing)
Managing agents workflow
Monitoring tickets to ensure all have been responded to in a timely and professional manner
Ensuring go-lives go smoothly
Being the escalation point for any complaints
Hiring, training and coaching for the team

Experience

Required:

Experience working on systems including – Yeastar, Gamma Horizon and Webbex Hosted platforms
Knowledge around connectivity
Managing a team of support agents
Leading from the front, making executive business decisions and ensuring your team are giving the best possible customer experience

SER-IN

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