Heavy Maintenance Manager

Heavy Maintenance Manager Post Information Section:
Heavy Maintenance Post Number:

Location:

Predominantly Crewe, with some support to other ATC sites

Working Hours:

37.5 hours per week Responsible to: HM Delivery Manager Contract Type:
Permanent

Job Description

Job Role:

The post holder is accountable for the successful mobilization, deployment and commercial delivery of specified heavy maintenance projects (including classified repair, overhaul and refurbishment projects).delegated to them at predominantly at Crewe depot. There will be a requirement to support new and existing projects at other ATC sites
1.

Key Duties:

Develop effective internal and external working relationships that deliver all key elements of Heavy Maintenance contracts

Ensure all work undertaken is in line with customer, technical and legislative standards and specifications

Ensure all work undertaken is done so in a timely manner and a high standard, in line with customer expectations

Establish safe systems of work in accordance with relevant customer, business or legislative standards

Recruitment and development of appropriately skilled teams to deliver specific work packages

Recruitment and development of Project Managers, Engineers and Planners to support projects

Provision of regular management information and Key Performance Indicators that report of key project deliverables

Undertake and complete annual Performance Development Reviews with direct reports, in a timely manner

Support the bid team as required with input to support potential new work opportunities and contracts

Lead the mobilization for new projects, including development of deliverables such as resource plans, work breakdown structures, tooling requirements, risk register, Bill of Material(s), Specification Review – all in accordance with company Heavy Maintenance Mobilization procedure

Deliver and maintain excellent standards of housekeeping

Manage customer interfaces including the leading of Contract Review Meetings Drive continuous improvement initiatives, including the development of LEAN techniques and processes

Develop internal systems, processes, procedures and reporting mechanisms providing clear control

Deliver pro-active customer management identifying and developing possible opportunities on maximizing revenues and cost savings

Maintain compliance with all company policies and procedures

Understand and recognize new stakeholder opportunities and maintain existing stakeholder relationships

Provide exemplary customer service

Person Specification Qualification and RequirementsBTEC certificate in Engineering City and Guilds certificate in Engineering Professional membership of IMechE or IETFormal project management methodology

People Management trainingA full and valid driving licence is essential

Experience and Knowledge Previous experience, involvement and understanding of rail vehicle heavy maintenance activities

Previous project management experience

Understanding of applicable health, safety and environmental standards and requirements

Previous experience of production efficiency tools and techniques

Understand ROSCO/TOC/FOC relationships

Good working knowledge of all company management accreditations ISO 9001, ISO 14001 and OHSAS 18001

Leadership Behaviors You give our people accountability and bring the best out of them

You look beyond our own business for inspiration to share and integrate best practices

You consult with others and build impactful networks

You grow our people and their capabilities and find and develop Arriva’s next generation of talent

You help people to see the link between what they do and customer satisfaction

You inspire and motivate people to deliver great service

You stay connected with our customers and stakeholders anticipating their needs and using their feedback to improve the customer experience

You are future focussed shaping our business to be preferred by our customers

You set challenging but realistic goals, and plan and monitor delivery of business results

You are brave in challenging the status quo and remove barriers to success

You ask questions and understand different perspectives in order to assess risk and make informed decisions

You…