Contracts Operational Delivery Manager

** Contracts Operational Delivery Manager
**** Arriva Train Care
** UK Wide Travel Required | Permanent  Reporting to Head of Depots Arriva Train Care is seeking an experienced
** Contracts Operational Delivery Manager
** to lead the operational and commercial delivery of key servicing contracts supporting the
** Cross Country Voyager and Class 170 fleets
** across a network of third-party maintenance providers throughout the UK.This is a unique opportunity to take ownership of a nationally important rail operation, working at the interface between Arriva Train Care, Cross Country, Alstom and multiple external maintenance partners to ensure the safe, compliant and efficient delivery of fleet servicing activities.

As the operational lead for non-Arriva Train Care servicing locations, you'll oversee service delivery, contractual performance, safety compliance, audit activity, commercial matters and stakeholder relationships across several strategically important sites.
** About Arriva Train Care
** Arriva Train Care provides high-quality overhaul, maintenance and servicing solutions for passenger rolling stock, locomotives, freight wagons and track plant.

Operating from six strategic locations across the UK, we play a critical role in maintaining the reliability and availability of fleets that keep the country moving.

As part of Arriva, our people are guided by three core values:
* We care passionately
* We do the right thing
* We make the difference
** The Role
** Working directly for the Head of Depots, you'll be responsible for the operational delivery of contractual obligations relating to the servicing of the
** Cross Country Voyager Fleet and Class 170 Fleet
** across several third-party maintenance facilities, including:
* RTS, Holbeck (Leeds) - Voyager Fleet Servicing
* GWR, Laira (Plymouth) - Voyager Fleet Servicing
* GWR, Long Rock (Penzance) - Voyager Fleet Servicing
* UKRL, Leicester - Class 170 Fleet Servicing You'll become the principal operational interface between Arriva Train Care and key customer stakeholders, ensuring maintenance activities are delivered safely, efficiently and in accordance with contractual, regulatory and customer requirements.

This role combines contract management, operational leadership, commercial oversight, safety assurance and stakeholder engagement, making it an ideal opportunity for someone who enjoys working across complex rail operations.

What You'll Be Responsible For
** Contract & Operational Delivery
*** Leading the delivery of servicing contracts across multiple third-party rail maintenance providers.
* Acting as the primary point of contact for Cross Country Fleet Management.
* Coordinating with Cross Country and Alstom maintenance planning teams, including short-term and long-term maintenance planning activities.
* Monitoring service performance and ensuring contractual obligations are achieved across all servicing locations.
* Reporting against service delivery, safety, quality and environmental KPIs.
** Commercial & Customer Management
*** Managing contract reviews and resolving operational and commercial issues through to completion.
* Supporting negotiation and management of supplier and third-party maintenance arrangements in partnership with Commercial and Procurement teams.
* Collating contractual documentation and performance information to support effective contract governance.
* Managing customer concerns, non-conformances, corrective actions and contract improvement initiatives.
** Safety, Compliance & Assurance
*** Ensuring all activities comply with Health & Safety legislation, Network Rail standards, rail industry regulations and Arriva Train Care procedures.
* Leading or supporting accident and incident investigations and implementing improvement actions.
* Conducting scheduled and unannounced depot audits to verify compliance and operational standards.
* Verifying RAMS and ensuring maintenance providers adhere to agreed safe systems of work.
* Carrying out safety tours and assurance visits across operational locations.
** Asset & Stakeholder Management
*** Building effective working relationships with Cross Country, Alstom, depot operators and internal Arriva Train Care teams.
* Ensuring customer tooling, equipment and free-issue assets are effectively managed and maintained.
* Conducting stock and material audits where required.
* Driving continuous improvement and sharing operational best practice across locations.
** About You
** You'll be an experienced operational or contract management…