Director of Account Management

Director of Account Management

Location: Crewe, England, gb

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Title: Director of Account Management - Telematics

Location: Arden Square, Crewe - in-office 5-days per week

We're looking for an experienced leader to take ownership of Account Management across our Telematics UK business.

This role carries direct accountability for how well we retain and grow our customer portfolio, which has a real and lasting impact on the business. You'll divide your time between leading a team and managing key relationships yourself.

What you'll be doing

• Setting and running the retention and growth strategy for the Telematics UK customer portfolio
• Driving revenue growth through cross-selling and upselling, and building a pipeline within the existing customer base
• Leading, coaching and performance-managing your team (50 FTE) against commercial objectives
• Personally managing a set of strategic accounts, including relationships at executive and C-suite level
• Overseeing account reviews, profitability, and reporting on performance and forecasts to the Sales Director

• Has led and developed a team within Account Management, Customer Success or Sales, including setting objectives and managing performance
• Can show results against retention, revenue growth or commercial performance targets in a previous role
• Has managed strategic B2B customer relationships, including direct contact with senior or C-suite stakeholders
• Can explain how they have applied account growth, customer lifecycle or retention methodologies to a portfolio of accounts
• Has coordinated work across two or more functions, such as Sales, Operations or Customer Success, to deliver a shared customer outcome

What can you expect of us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

Our benefits:

• Competitive salary
• Bonus scheme
• Car allowance
• Family private medical cover
• 25 days holiday + bank holidays
• Pension plan
• Life assurance
• Employee fuel card scheme (after 6 months)
• Electric Vehicle salary sacrifice scheme (after 12 months)
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, barista bar, games rooms, and more!

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