Trade Counter Assistant

Branch Assistant

Crewe - CW1

£25,964.25 per annum

Full time | Mon–Thurs 7.30am-4.30pm | Fri 7.30am-3.30pm

Stevenswood is looking for a proactive, customer focused Branch Assistant to support our busy branch operations in Crewe and Perth. If you enjoy building relationships, staying organised and taking ownership of customer experience from enquiry through to installation, this could be the perfect fit.

• Deliver excellent customer service and support customer accounts
• Generate quotes using industry software
• Maintain accurate customer records and process orders
• Assist with banking and reporting
• Manage stock, pick orders and organise dispatch
• Drive sales opportunities and support branch KPI targets
• Maintain high standards of organisation and branch presentation

You’ll need strong communication skills, good IT confidence and solid numeracy skills. Experience in customer service, trade, construction supplies or building materials would be advantageous, but attitude and reliability matter most.

• £25,964.25 salary
• 5 weeks holiday plus bank holidays, with option to buy 2 extra days
• No Saturday working
• Health Cash Plan
• Retail Discount Scheme
• Life Assurance
• Company Sick Pay
• Paid volunteering time
• Friends and Family product cashback

Applicants must have the right to work in the UK. Sponsorship is not available.

No agencies please.

You’ll be joining a stable, growing business where people are valued, supported and developed. You’ll enjoy consistent weekday hours, excellent benefits, and a hands‑on role where no two days are the same. If you like being busy, helping customers and taking pride in doing a great job, you’ll feel right at home at Stevenswood.

Branch Assistant, customer service, stock management, quoting, sales, KPI, building materials, trade counter