Internal Account Manager

NEW FTC Role Internal Account Manager Crewe Salary  Experience Dependent

Role Overview We are seeking a proactive and customer-focused Internal Account Manager to manage and grow a portfolio of client accounts. The successful candidate will be responsible for maintaining strong client relationships, driving revenue growth, and leveraging Salesforce CRM to manage pipelines, track performance, and deliver insights.

🎯 Key Responsibilities Client Relationship Management

Build and maintain strong, long-term relationships with key client stakeholders
Act as the primary point of contact for assigned accounts
Understand client needs, objectives, and business challenges
Conduct regular client meetings, reviews, and check-ins Revenue Growth & Account Development

Identify and drive upsell and cross-sell opportunities
Manage account plans to achieve revenue and growth targets
Support renewals and contract negotiations
Monitor account performance and proactively address risks

Sales & Pipeline Management (Salesforce)

Use Salesforce to manage opportunities, pipeline, and forecasting
Maintain accurate, up-to-date client and deal records
Generate reports and dashboards to track account performance
Ensure data quality and CRM compliance

Delivery & Service Oversight

Collaborate with internal teams to ensure successful delivery of products/services
Monitor service performance against SLAs and KPIs
Manage and escalate issues to ensure timely resolution

Reporting & Insights

Prepare and deliver account performance reports and QBRs (Quarterly Business Reviews)
Analyse client data to identify trends, risks, and growth opportunities
Provide feedback to internal teams on client needs and market trends🧩 Key Skills & Experience Essential

Proven experience as an Account Manager, Client Manager, or similar role
Hands-on experience using Salesforce CRM (pipeline management, reporting, dashboards)
Strong relationship management and stakeholder engagement skills
Commercially aware with experience in revenue growth and account planning
Excellent communication, negotiation, and presentation skills Desirable

Experience managing enterprise or strategic accounts
Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN)
Experience working in [insert industry, e.g., IT services, SaaS, consulting]
Strong analytical and data interpretation skills📊 Key Performance Indicators (KPIs)

Revenue growth and account retention rates
Pipeline accuracy and forecast reliability
Client satisfaction (CSAT / NPS)
CRM data quality and Salesforce adoption
Upsell and cross-sell performance🧠 Personal Attributes

Highly organised with strong attention to detail
Customer-centric and solution-oriented
Proactive and results-driven
Able to manage multiple accounts and priorities
Strong collaborator and team player

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