Inbound Sales Advisor

Company Description

For 35 years, we have been helping companies grow. It is a path that we know well. When Radius started its business in 1990, it was running a successful fuel SME in the North West of England. Today, we are a global business services company operating in 19 countries on five continents.

For 35 years, we have been helping companies grow. It is a path that we know well. When Radius started its business in 1990, it was running a successful fuel SME in the North West of England. Today, we are a global business services company operating in 19 countries on five continents.

Our mission is to help businesses of all sizes adapt to market changes and take advantage of the opportunities that come with them.

We differentiate ourselves by our ability to provide SMBs with fleet and connectivity products and services in a single solution, as well as customised solutions for enterprise-level businesses.

We’re looking for a motivated and customer-focused Inbound Sales Advisor to join our growing team in Crewe, United Kingdom. In this role, you will be the first point of contact for customers making inbound enquiries, providing a professional and consultative experience while identifying their needs and connecting them with the most appropriate products, services, or specialist teams across the business.

Success in this role comes from building trust with customers, delivering excellent service, and generating high-quality referrals into other areas of the organisation. You will play a key role in supporting business growth by creating opportunities for our specialist sales teams and ensuring every customer receives the right solution for their needs.

• Respond promptly to inbound customer enquiries via phone, email, and digital channels, providing a professional and positive customer experience.
• Engage customers in meaningful conversations to understand their needs, circumstances, and objectives.
• Identify opportunities to refer customers to other products, services, or specialist departments across the business.
• Generate high-quality referrals that support business growth and contribute to overall commercial targets.
• Educate customers on available solutions and explain the benefits of relevant services in a clear and engaging manner.
• Build rapport and maintain strong customer relationships to encourage repeat engagement and positive customer outcomes.
• Maintain accurate and detailed records of all customer interactions, referrals, and outcomes within the CRM system.
• Work closely with internal teams to ensure a seamless customer journey from initial enquiry through to referral and handover.
• Meet and exceed referral, activity, and customer service targets and key performance indicators (KPIs).
• Stay up to date with products, services, processes, and industry developments to confidently support customers and identify referral opportunities.

• 2–3 years' experience in a customer service, inbound sales, contact centre, or customer-facing advisory role.
• Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes.
• Strong communication and interpersonal skills with the ability to build rapport quickly and effectively.
• Experience using CRM systems and customer management tools.
• Excellent listening and questioning skills with a consultative and customer-focused approach.
• Strong organisational and time management skills, with the ability to manage multiple enquiries effectively.
• Confidence handling customer objections and finding appropriate solutions.
• Ability to work independently and collaboratively within a team environment.
• Results-driven mindset with a focus on achieving referral, customer satisfaction, and performance targets.
• Relevant customer service, sales, or industry-related qualifications are desirable but not essential.

• Delivering exceptional customer experiences on every interaction.
• Consistently achieving referral and quality targets.
• Building strong relationships with customers and colleagues.
• Identifying opportunities that help customers access the most suitable services…