Internal Account Manager

NEW FTC Role Internal Account Manager Crewe Salary  Experience Dependent

We are seeking a proactive and customer-focused Internal Account Manager to manage and grow a portfolio of client accounts.

• Build and maintain strong, long-term relationships with key client stakeholders
• Act as the primary point of contact for assigned accounts
• Understand client needs, objectives, and business challenges
• Conduct regular client meetings, reviews, and check-ins

• Identify and drive upsell and cross-sell opportunities
• Manage account plans to achieve revenue and growth targets
• Support renewals and contract negotiations
• Monitor account performance and proactively address risks

• Use Salesforce to manage opportunities, pipeline, and forecasting
• Maintain accurate, up-to-date client and deal records
• Generate reports and dashboards to track account performance
• Ensure data quality and CRM compliance

• Collaborate with internal teams to ensure successful delivery of products/services
• Monitor service performance against SLAs and KPIs
• Manage and escalations issues to ensure timely resolution

• Prepare and deliver account performance reports and QBRs (Quarterly Business Reviews)
• Analyse client data to identify trends, risks, and growth opportunities
• Provide feedback to internal teams on client needs and market trends

• Proven experience as an Account Manager, Client Manager, or similar role
• Hands-on experience using Salesforce CRM (pipeline management, reporting, dashboards)
• Strong relationship management and stakeholder engagement skills
• Commercially aware with experience in revenue growth and account planning
• Excellent communication, negotiation, and presentation skills

• Experience managing enterprise or strategic accounts
• Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN)
• Experience working in [insert industry, e.g., IT services, SaaS, consulting]
• Strong analytical and data interpretation skills

• Revenue growth and account retention rates
• Pipeline accuracy and forecast reliability
• Client satisfaction (CSAT / NPS)
• CRM data quality and Salesforce adoption
• Upsell and cross-sell performance

• Highly organised with strong attention to detail
• Customer-centric and solution-oriented
• Proactive and results-driven
• Able to manage multiple accounts and priorities
• Strong collaborator and team player