Tenancy Sustainment and Floating Support Officer - Homelessness

The role

The Tenancy Sustainment and Floating Support Officer will deliver high‑quality, person‑centred support to individuals who are vulnerable and/or have complex needs across the Cheshire East borough. The role supports customers living within both supported accommodation and their own independent tenancies, helping them develop the skills, confidence and stability needed to maintain safe and secure housing. This role is based within the Cheshire East South Borough/community, and the successful candidate will be expected to attend the Head Office in Stoke‑on‑Trent each Friday.

• Complete inductions, risk assessments and personalised support plans tailored to individual needs.
• Support customers with wellbeing, budgeting, benefits and move‑on housing to build independence.
• Help customers develop the skills and confidence needed to successfully manage their own home.
• Maintain safe, well‑managed properties by carrying out regular health and safety checks and accurate administration.
• Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.

• GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
• Strong communication skills with a clear understanding of excellent customer service in a support‑based environment.
• Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
• Ability to manage multiple priorities, solve problems and work effectively under pressure in fast‑paced environments.
• Full UK driving licence with access to a vehicle.
• Willingness to undergo an enhanced DBS check.

At Honeycomb Group we know that a group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone.

We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.