Independent Living Advisor

Independent Living Advisor
Location: Crewe, Cheshire
Hourly rate: 14.87 PAYE
Contract Type: 3 months
Overview
We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme.
Role Purpose
The post holder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.

Key Responsibilities

• Build positive relationships with residents, delivering a warm, responsive, and customer-focused service
• Support prospective residents with viewings and assist new tenants in settling into their homes
• Provide guidance on tenancy agreements, rights, and responsibilities
• Assist residents with housing benefit queries and accessing financial support
• Conduct regular health & safety checks, inspections, and risk assessments across the scheme
• Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)
• Maintain accurate and up-to-date records, including resident and emergency contact information
• Respond to and report resident disputes or concerns
• Support referrals for aids, adaptations, and assistive technology to promote independence
• Respond appropriately to low-level emergencies and escalate where required
• Work collaboratively with internal teams to ensure seamless service delivery
• Coordinate and support Domestic Technicians in their daily duties and priorities

Key Outcomes

• High levels of resident satisfaction and service delivery
• Residents understand scheme systems (e.g. intercoms, emergency procedures)
• Accurate, timely, and compliant record-keeping
• Adherence to organisational standards, policies, and regulatory requirements
• Achievement of individual and team objectives

Essential Requirements

• Experience working with older people in a housing, care, or support setting
• Strong communication skills with the ability to adapt to individual needs
• Good administrative and numeracy skills
• Ability to work independently and collaboratively within a team
• Proficient in Microsoft Office
• Commitment to equality, diversity, and inclusion

Desirable Skills & Experience

• Knowledge of Housing Benefit
• Experience supporting individuals through bereavement or loss
• Understanding of housing management and support services

Additional Requirements

• Relevant professional or vocational qualification
• Full UK driving licence
• Willingness to work flexibly, including evenings and weekends
• Ability to work in a mobile capacity

For more information about the role, please contact Richard Coombs on (phone number removed) and email a copy of your CV.