Contracts Operational Delivery Manager

Lead the Delivery of Critical Rolling Stock Maintenance Contracts Across the UK

Arriva Train Care is seeking an experienced Contracts Operational Delivery Manager to take ownership of the operational and commercial delivery of servicing contracts supporting the Cross Country Voyager and Class 170 fleets across a network of third-party rail maintenance depots throughout the UK.

This is an opportunity to play a pivotal role in the UK's rail industry, acting as the key interface between Arriva Train Care, Cross Country, Alstom and external depot operators to ensure fleet servicing activities are delivered safely, efficiently, compliantly and in line with contractual obligations.

You’ll be responsible for managing operational performance, service delivery, contract compliance, stakeholder relationships, audit activity and commercial matters across multiple maintenance locations, directly contributing to fleet reliability and customer satisfaction.

Arriva Train Care is a leading provider of rolling stock maintenance, overhaul and servicing for passenger fleets, locomotives, freight wagons and track plant. Operating from six strategic locations across the UK, we support train operators and fleet owners by delivering safe, reliable and high-quality maintenance services that keep Britain's railway moving.

As part of Arriva, our people are guided by three core values:

• We do the right thing
• We make the difference

Reporting to the Head of Depots, you'll be responsible for the operational delivery of contractual commitments relating to the servicing of the Cross Country Voyager Fleet and Class 170 Fleet at non-Arriva Train Care maintenance locations, including:

• RTS, Holbeck (Leeds) - Voyager Fleet Servicing
• GWR, Laira (Plymouth) - Voyager Fleet Servicing

You will become the primary operational contact for Cross Country Fleet Management
, coordinating closely with Cross Country and Alstom maintenance planning teams to ensure servicing requirements are delivered across multiple locations and maintenance partners.

This is a highly visible role suited to candidates from rail operations, rolling stock maintenance, engineering contract management, depot management, fleet performance, service delivery or asset management backgrounds.

• Lead the delivery of rolling stock servicing contracts across multiple third-party rail maintenance providers.
• Act as the primary point of contact for Cross Country Fleet Management and key operational stakeholders.
• Coordinate with Cross Country and Alstom maintenance planning teams, supporting both short-term and long-term fleet maintenance planning activity.
• Monitor service delivery performance and ensure contractual obligations are achieved across all servicing locations.
• Produce and present KPI reporting covering fleet performance, safety, quality, operational delivery and environmental performance.

• Manage contract reviews and drive issues through to successful resolution.
• Support the negotiation and management of supplier and maintenance partner arrangements in conjunction with Commercial and Procurement teams.
• Maintain contract governance through effective reporting, data analysis and performance management.
• Manage customer concerns, service improvement actions and operational escalations.
• Build strong relationships with Cross Country, Alstom, depot operators and internal Arriva Train Care teams.

• Ensure all maintenance activities comply with Health & Safety legislation, Network Rail standards, industry regulations and Arriva Train Care procedures.
• Lead and support accident and incident investigations, implementing corrective actions and lessons learned.
• Conduct scheduled and unannounced depot audits, compliance inspections and safety assurance visits.
• Verify RAMS and oversee adherence to agreed safe systems of work within safety-critical environments.
• Carry out site audits during both day and night operations, including overnight travel as required.

• Ensure customer tooling, equipment and fleet servicing assets are effectively managed and maintained.
• Conduct stock and materials audits across servicing locations.
• Drive continuous improvement initiatives to enhance fleet performance, depot operations and service delivery standards.
• Promote best practice sharing across multiple maintenance locations and operational teams.

• HND qualification (or…