Network Operations Engineer

H2O America is actively seeking talented, driven and effective applicants for the position of Network Operations Engineer to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

H2O America is the parent organization of the following subsidiary companies:
San Jose Water, Connecticut Water, Maine Water, and Texas Water. We sustain life by delivering high-quality water and exceptional service while investing in the health and vitality of the communities we serve.

This is a mid-level position responsible for managing and optimizing the performance of complex networks throughout H2O America. This role involves planning and executing network upgrades, resolving advanced issues, and collaborating with cross-functional teams to support business needs. This role requires strong communications and problem-solving skills to effectively execute networking projects and streamline processes.

• Designs, implements, and manages LAN/WAN infrastructure and services.
• Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues. Escalates incidents as necessary.
• Analyzes network performance and recommends improvements.
• Configures, maintains, and monitors routers, switches, telephone systems, firewalls, VPNs, and cloud networking components.
• Monitors for security threats and Implements security best practices to network infrastructure.
• Creates and maintains accurate documentation of network systems and procedures.
• Works and stewards relationships with outside agencies or vendors for support issues relating to enterprise systems.
• Researches emerging technologies to enhance network performance and provide operating efficiencies.
• Mentors junior team members and provides technical guidance.
• Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.
• Travels to remote sites as needed to provide on-site support.
• Required to complete occasional evening and weekend work as part of an on-call rotation schedule to meet deadlines or address emergencies as needed.
• Performs other duties or special projects as required or assigned.

• Bachelor’s degree and/or 5+ years of network engineering experience.
• Valid driver’s license.
• Holds relevant certifications required for the team’s need or directed by management.
• Strong understanding of configuring network equipment (routers, switches, firewalls, SD Wan, etc.) and cloud-based networking.
• Proficiency in configuring Cisco/Juniper or equivalent network equipment.
• Experience with network monitoring and security tools.
• Excellent communication, organization, and analytical skills.
• Demonstrated project management skills.
• Knowledge of ITIL 4 processes preferred.

• Cromwell, CT, United States
• Saco, ME, United States
• San Jose, CA, United States
• New Braunfels, Texas. United States

• CT/ME:$92,
• CA:$112,675 - $202,774
• TX:$85,204 - $153,388

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.