Healthcare Navigator

Location:

Catholic Diocese of Crookston, MN
Job Type: Part-Time to Full-Time

Reports To:

Vice President of Care Management

Meta Care is seeking an experienced, compassionate Healthcare Benefits Navigator to support clergy, employees and health plan members of the Catholic Diocese of Crookston.

This is not a clinical nursing position, and an RN or LPN license is not required.

We are looking for someone who understands how complicated healthcare can be and enjoys helping people work through benefits questions, provider issues, appointments, insurance requirements, and other barriers to receiving care.

The ideal candidate may come from an employee benefits, health insurance, medical office, patient advocacy, care coordination, provider relations, or healthcare navigation background.

At Meta Care, our goal is simple: help members receive the Right Care, Right Place, Right Time.

You will serve as a trusted, local resource for Diocese employees and their families—someone they can turn to when they need help understanding their benefits or navigating the healthcare system.

• Understand and use their health benefits
• Navigate insurance and provider networks
• Resolve healthcare access questions and barriers
• Locate physicians, specialists, and appropriate services
• Coordinate appointments and follow-up
• Understand referrals, prior authorizations, and other healthcare processes
• Connect with wellness programs and available resources
• Receive support following hospitalization or significant health events

This is a highly relationship-driven role requiring strong communication, persistence, organization, and follow-through.

• Help members understand their healthcare benefits and available resources
• Assist with questions involving coverage, providers, referrals, prior authorizations, and access to care
• Advocate for members when they encounter challenges navigating the healthcare system
• Help members identify appropriate in-network providers and services
• Follow issues through to resolution rather than simply providing information

• Build trusted relationships through proactive outreach and ongoing communication
• Serve as a consistent point of contact for members who need assistance
• Help coordinate medical and specialist appointments when needed
• Provide additional support following hospitalizations or major health events
• Connect members with transportation, home support, wellness, and community resources

• Work closely with Meta Care's pharmacists, nutritionists, social workers, care coordinators, and leadership team
• Track member needs and ensure open items receive appropriate follow-up
• Participate in client and internal team meetings
• Support member education and engagement initiatives
• Maintain timely documentation and strict confidentiality

We are especially interested in candidates with experience in the following areas:

• Employee benefits
• Health insurance or health plan member services
• Benefits administration
• Patient or member advocacy
  
  Medical office operations
• Insurance verification
• Referral coordination
• Prior authorization
• Provider offices
• Care coordination
• Population health
• Healthcare navigation
• Practice management

Clinical experience is welcomed but not required. Candidates with backgrounds as a MA, CNA, LPN, or RN are encouraged to apply, but the most important qualifications are healthcare knowledge, problem-solving ability, communication skills, and a genuine desire to advocate for others.

You are someone who:

• Enjoys helping people solve complicated problems
• Knows how to navigate healthcare and insurance systems
• Is…