Welfare Officer

Job Overview

We are looking for Welfare Officers to join our client at their Crowborough site, an independent organisation that provides accommodation services to numerous organisations across the UK. The Welfare Officer at Crowborough is responsible for providing direct advice and safeguarding support to Service Users on site and delivering temporary, safe accommodation.

• Signpost as necessary to doctors, shops, support agencies, etc.
• Conduct regular visits and report any incidents, Service User issues, absconders, across the Initial Accommodation estate.
• Ensure Service Users are moved on no later than the last date of payments.
• Arrange any initial transport of Service Users to their accommodation or any relocation as required.
• Maintain the health and safety of Service Users at all times.
• Complete regular welfare checks of Service Users and Initial Accommodation sites.
• Effect appropriate maintenance of Initial Accommodation properties and hotels.
• Conduct monthly inspections and report defects as required.
• Ensure all items within property are replaced or repaired as required in line with inventory procedure.
• Make recommendations to line manager regarding any relocations of Service Users and termination of properties to provide more efficient use of portfolio/void management.
• Effect minor property repairs if necessary.
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• Ensure stores are maintained in line with purchasing procedure.

48 hour week consisting of 12 hour day and night shifts:
Day shift 7:00‑19:00, Night shift 19:00‑7:00.

• 33 days annual leave per annum (25 days plus bank holidays).
• Life Cover (2 × basic salary).
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
• 6 month probation period.
• Employer pension contribution (4% employer, 4% employee).
• Laptop/Mobile Phone/other equipment if required as part of job role.
• Mileage expenses (claimable from home).

The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service and a Criminal Record Check.

This role is not open to applications from those who will require sponsorship under the points‑based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.