Supplier Portal Development Executive - Home Claims

Job Title: Supplier Portal Development Executive - Home Claims

Location: Leicester, London or Bexhill (all hybrid)

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD — we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

As one of our Supplier Executives, we want to make it easy for Home Claims and our suppliers to work together through the tools we use every day. You’ll help to shape the tools that support supplier instructions, scoping, updates and communication, making sure it works well for everyone. You’ll provide clear MI to continuously improve customer and business outcomes.

You’ll work closely with colleagues and suppliers to understand what’s needed now and in the longer term, and turn that into a practical, achievable roadmap for supplier interaction that supports the wider Home Claims strategy.

• Taking ownership of the supplier scoping and communication tool used by Home Claims, making sure it helps the business and suppliers work effectively and efficiently together
• Working with supplier management, operational teams, suppliers and stakeholders to understand what the supplier tool needs to do now and in the future for scoping, costing, updating and providing clear and easy to use MI
• Building strong knowledge of how the tool works to you can help shape decisions about how we use, improve and integrate this and continuously reviewing tool performance, dealing with issues or escalations when they happen
• Agreeing a clear, prioritised roadmap for any set-up and integration improvements and working with change and technology teams to connect the tool with other Hastings and supplier systems, managing configuration changes successfully
• Reviewing each release afterwards to spot issues, capture learning and improve future rollouts and working closely with the tool provider on improvements, innovation and commercial opportunities whilst building a strong working relationship
• Be the ‘go‑to’ person for any questions about how the supplier tooling is used, managed and changed

• Strong knowledge of configuring and understanding claims tools with exposure to systems change and/or implementation – with home claims experience being highly advantageous
• Experience of working with suppliers , confident working with people at different leaves to agree and deliver change and help shape strategic decisions
• Able to demonstrate how you’d turn complex requirements into something clear and easy to understand

• Recruiter intro/screening call
• 1st stage interview with hiring leader (MS Teams)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

In addition to a competitive salary you will also receive…

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more…