Club Manager

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non‑Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Ensure member service oversight and a great customer service experience at all times.
• High involvement in front desk tasks: greeting and welcoming members, gym tours, member service issues and questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.
• Communicate and interact with customers (including coworkers and the public) to exceed customer wants and needs.
• Actively listen to customers, empathize, and solve problems collaboratively.
• Recognize, define, analyze, and solve problems, seeking assistance when needed.
• Demonstrate diplomacy and appropriate behavior in all interactions.
• Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Customer Service – communicate and interact with customers to exceed wants and needs.
• Listening – actively listen, empathize, and solve problems collaboratively.
• Problem Solving – recognize, define, analyze, and solve problems.
• Diplomacy – demonstrate tact and skill in all interactions.
• Communication – maintain timely and effective communication with staff, supervisors, and departments.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs at least 30% of the time.

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. As one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, Planet Fitness is continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.