Customer Service Representative

Job Summary
We are looking for a customer-focused team member to drive new member sales and create a welcoming experience for all members, prospective members, and guests. This role requires excellent customer service skills and the ability to manage front desk responsibilities efficiently.

Key Responsibilities

• Greet and engage with potential members to provide an exceptional customer experience.
• Handle front desk tasks, including answering phone calls, assisting with inquiries, and providing facility tours.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Support members with amenities and services while addressing concerns or forwarding issues to the appropriate manager.
• Help maintain a clean and organized club environment.

Essential Behavioral Requirements

• Customer Service: Engage with members, coworkers, and the public in a way that exceeds expectations.
• Active Listening: Understand customer concerns by listening attentively, empathizing, and collaborating to find solutions.
• Problem-Solving: Identify and analyze issues, explore solutions, and seek assistance when necessary.
• Diplomacy: Communicate with tact, professionalism, and appropriate language in all interactions.
• Communication: Address questions, concerns, or issues with supervisors promptly and effectively.

Minimum Qualifications

• Strong integrity and work ethic
• Excellent customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking for at least 75% of the shift
• Frequent verbal communication in person or on the phone (75% of the shift)
• Occasional lifting of up to 50 lbs. (less than 30% of the time)