Team Lead, Customer Service​/HelpDesk

Job Title

Team Lead

Com For Care  Home Care (Raleigh, NC)

Responsible for assisting in the oversight of home care operations to ensure a positive member experience.

• Assist in training and developing staff.
• Oversee member service to provide excellent customer experience.
• Front desk related tasks:
• Answer phone calls in a polite and friendly manner.
• Take information calls.
• Assist with member check‑ins, sign‑ups, cancellations, and updating member account information.
• Meet potential members and provide a facility tour.
• Facilitate member service issues and questions.
• Provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the facility.
• Manage marketing efforts and train team members on current promotions.
• Order supplies, keep inventory, and track reports as needed.
• Communicate and interact with customers, coworkers, and the public in a customer‑centric manner.
• Actively listen, empathize, and solve problems.
• Identify problems, analyze information, and plan solutions while seeking assistance when needed.
• Demonstrate tact and skill in all interactions.
• Maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Customer Service: communicate and interact with customers and coworkers in a customer‑centric manner.
• Listening: actively listen and empathize with customers, coworkers, and the public.
• Problem Solving: recognize, analyze, and plan solutions while seeking assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions.
• Communication: maintain timely communication with team members and supervisors.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

• Dollar Scholarship Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental, and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

Com For Care  Home Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, age, disability, veteran status, or any other protected characteristic.