Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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We are a company that believes in the power of people helping people and in a high performing, connected culture where everyone belongs.

We strive to transform our business through Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is open.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager for leadership and development of associates, delivering an outstanding client experience and achieving office growth objectives for three offices (prior tax preparation experience not required).
• Start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed. This role requires in-person work (not remote).
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist in recruiting and interviewing candidates for tax office positions; conduct timely performance reviews and address performance concerns with support from the Associate Relations Center.
• Build an engaging team environment across all offices through training, coaching, and recognizing contributions; lead daily team meetings and communicate essential information to associates.
• Create associate work schedules across all offices, ensure accurate timekeeping, and manage labor across offices; travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in retail, restaurant, banking, or related industries.
• Ability to develop and execute growth plans and cultivate a growth-oriented culture.
• Strong decision-making and judgment skills; able to operate effectively in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Proficiency in MS Office and computer literacy.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• People management experience with a track record of growing and developing associates.
• Aptitude for executing growth plans and fostering a growth culture.
• Ability to lead with sound judgment in a fast-paced environment.
• Customer-centric mindset with strong communication skills.
• Computer proficiency with MS Office.
• Educational prerequisites as noted above.
• Relevant tax knowledge assessments or courses completed or in process.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to support healthy habits.
• Neurodiversity and caregiver support.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan.
• Additional benefits details at

We are committed to a Connected Culture where trust, care, and connections help everyone belong. You will be part of an environment recognized on Best Companies lists, with colleagues dedicated to helping each other grow and succeed. H&R Block is an equal opportunity employer and values diversity in the workplace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.