Member Billing Specialist

Job Details:

Job Location:

Crossroads Metro Office - Crown Point, IN 46307, Salary Range: $16.00 Hourly, Job Category:
Finance, Pay starts at $16.00 per hour and up based on experience

At the YMCA, strong communities are supported by the people and systems working behind the scenes. As a Support Services Specialist, you will play an important role in keeping our Association's operations running smoothly by supporting membership and program collections, registration systems, and administrative processes. This position is ideal for someone who enjoys working with details, solving problems, and providing excellent customer service.

You will work closely with the Finance team and other YMCA departments to ensure accurate financial processing, reliable system information, and consistent operational support across our locations.

• Maintain accurate membership, program, and financial records.
• Support timely and accurate processing of collections and account adjustments.
• Help resolve payment issues, account discrepancies, and registration concerns.
• Ensure registration systems and information remain accurate and up to date.
• Provide responsive, professional, and solutions-focused service to staff and members.
• Handle confidential information with professionalism and discretion.
• Build positive working relationships across departments and YMCA locations.
• Demonstrate the YMCA's mission, values, and commitment to serving all.

• Assist with collections activities related to memberships, programs, and other operational areas.
• Process and follow up on credit card and electronic funds transfer (EFT) returns.
• Review membership account activity to ensure annual renewals are processed appropriately.
• Assist with resolving or removing outstanding balances when applicable and in accordance with established procedures.
• Support the processing of payment disputes, including credit card chargebacks.
• Follow established financial controls and procedures to maintain accurate records and processing.

• Process program registration changes and updates.
• Maintain program waitlists and assist with camp-related registration adjustments.
• Support accurate data entry and system setup for membership and program registration cycles.
• Review system information to help identify and correct discrepancies.
• Assist with operations software administration and system updates.
• Generate reports and maintain accurate information to support operational needs.

• Work closely with the Finance team to support accurate processing and operational consistency.
• Assist with administrative responsibilities that support Association-wide operations.
• Maintain organized and accurate records and documentation.
• Help identify process concerns and communicate issues to appropriate team members.
• Complete additional responsibilities within the scope of the position as needed.

• Respond to internal and external questions and concerns in a timely and professional manner.
• Model positive relationship-building through the YMCA's Listen First approach.
• Work collaboratively with staff across multiple departments and YMCA locations.
• Help resolve account, registration, and system-related concerns.
• Support YMCA fundraising initiatives and special events as assigned.

This is a detail-oriented, administrative position that combines financial processing, registration system support, and customer service. While much of the work happens behind the scenes, your accuracy and responsiveness directly impact the experience of our members, families, and staff.

The role requires someone who can manage multiple responsibilities, maintain accurate information, and work through account or system-related concerns while providing excellent service.

• Enjoy working behind the scenes and knowing your work makes a difference.
• Have a natural eye for detail and notice when something doesn't add up.
• Enjoy troubleshooting account issues and finding solutions.
• Are comfortable navigating technology and learning new systems.
• Can manage competing priorities while staying organized and accurate.
• Take ownership of your work and follow through without constant supervision.
• Enjoy supporting others and collaborating across departments.

• Prefer a highly active or hands-on position…