Service Associate; Teller - Travel

Join to apply for the Service Associate (Teller) - Travel role at First Merchants Bank

First Merchants Bank is seeking a Service Associate – Reserve (Travel Teller) to join our team! This full‑time position focuses on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience.

• Provide excellent customer service by:
  • Responding to customer requests for banking transactions.
  • Answering customer inquiries and problems with solutions that meet the customer’s current needs.
  • Continuously building customer loyalty and advocacy.
• Contribute to overall banking center operation by:
  • Balancing cash, daily transactions, vault and ATM.
  • Understanding and ensuring compliance, regulations and reporting.
  • Following information security policy and verification procedures to protect customer privacy.
  • Assisting with opening and/or closing the banking center.
• Actively participate in a high‑performing sales environment by:
  • Selling bank products, making customer referrals and other activities to support the goals.
  • Knowing about all bank products.
  • Participating in daily/weekly meetings and coaching sessions.

• High School Diploma or Equivalent.
• At least 3 months of sales, cash handling, or related experience.

• Base Pay PLUS Bonuses.
• Medical, Dental and Vision Insurance.
• 401(k).
• Health Savings and Flexible Spending Accounts.
• Vacation/Sick Time.
• Paid Holidays.
• Paid Parental Leave.
• Tuition Reimbursement.
• Additional Benefits.

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision Is to enhance the financial wellness of the diverse communities we serve.

Our Mission Is to be the most responsive, knowledgeable, and high‑performing financial organization for our clients, teammates, and shareholders.

We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.

Apply today to begin your career with us!