Customer Care Representative

Customer Care Representative in Crown Point, IN at Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Customer Care Representative at Lennar is a critical link between home buyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

• Schedule and oversee repairs, ensuring completion within specified time frames.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on-call rotation schedules.

• High school diploma or GED;
  Associate’s degree or equivalent is preferred.
• 1-3 years of experience in residential customer service or construction field preferred.
• Valid driver’s license with a good driving record.
• Strong communication, organizational and time-management skills.

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

At Lennar, we offer a comprehensive array of benefits designed to enhance your well-being and professional growth. Our benefits include medical, dental, and vision coverage; 401(k) retirement plan with company match up to 5%; paid parental leave; an associate assistance plan; education assistance; and up to $30,000 in adoption assistance. You also receive up to three weeks of vacation annually, holiday, sick leave, and personal day policies.

Additional perks include a new hire referral bonus, home purchase discounts, and the Everyone’s Included Day.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.