CSR, Customer Service​/HelpDesk

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Practice Manager Full Time Customer Service Rep Crown Point, IN, US

2 days ago Requisition

Salary Range: $15.00 To $19.00 Hourly

We are seeking a Client Service Representative (CSR) to join our fast-paced veterinary team here at River Run Animal Hospital. We are a multi doctor veterinary clinic with a wide range of services and work with high volumes in a general practice and urgent care model. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment. We are looking for people that can handle the responsibility of communicating well with clients, techs, doctors and other staff members.

We are looking for a reliable team member with a great personality to help be the face of our clinic. Love for all animals and a passion for growing the bond between families and their fur-babies is also a must!

Managing a high call volume with courtesy, professionalism, and efficiency

Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone

Scheduling appointments, processing payments, and accurately entering data into practice management software

Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner

Maintaining professionalism and composure while addressing high client and doctor expectations

Performing heavy computer-based tasks with attention to detail and accuracy

Multitasking effectively in a busy environment while prioritizing tasks

Demonstrating excellent written, verbal, and interpersonal communication skills

Strong computer skills and ability to learn new software quickly

Ability to read, write, and speak clearly and professionally

Proven ability to remain calm under pressure and adapt to changing priorities

Team-oriented with a strong work ethic

A typical work week usually consist of four 10-hour shifts Monday through Friday combined with rotating weekends, Saturday and Sundays are 8-hour shifts. Veterinary experience preferred (at least 1-2 years in a similar position), but willing to consider training the right candidate who has extensive customer service experience.

Our schedule hours are Monday-Friday from 7am-8:00pm and 7:00am-5:00pm Saturday and Sunday. You must be able to work weekends and shifts between 7am-8pm for appropriate coverage.