Patient Services Representative; PRN

Position

Patient Services Representative (PRN)

Crown Point, IN

Per Diem

Provide excellent customer service and support to patients, manage appointments, and handle patient inquiries in a healthcare setting.

• Provide excellent customer service by greeting patients with a smile and addressing them warmly upon arrival and departure.
• Respond to patient inquiries and concerns according to Client policies.
• Answer incoming calls professionally and promptly.
• Schedule, confirm, and follow up on patient appointments.
• Maintain and update the appointment book.
• Follow up with patients who miss or cancel appointments.
• Register patients using the sign-in sheet.
• Post charges and payments to patient accounts accurately.
• Check and respond to voicemail messages daily.
• Keep the waiting area clean, comfortable, and welcoming for patients.

• Experience answering telephones.
• Exceptional customer service skills.

• Prior experience in a dental, medical, or healthcare office.
• Familiarity with insurance plans (HMO/PPO) is a plus.

Required:

High school diploma or GED.

• Mid-Senior level

• Per Diem

• Other

• IT Services and IT Consulting