Telephone Assistant

We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for Administration Assistant to join our Croydon Office.

This is a full time position from Monday to Friday from 8.30am – 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible for leading the telephone team in providing exceptional service to our clients.

Requirements of the role:

• Take inbound calls and ensure all calls are answered promptly and in a professional manner
• Report technical issues impacting service to the IT team
• Answering all inbound calls from prospective and existing clients
• Screening telephone calls, taking relevant and accurate messages
• Liaising with other departments
• Assisting the wider support teams and carrying out general administrative duties when required
• This is an office-based role which will include general admin duties
• Excellent oral and written communication skills
• Polite and professional telephone manner
• Proven experience in an administration role
• Ability to learn quickly
• Excellent time management and organisational skills
• Able to work on own initiative and also as part of a wider team
• Ability to cope with tight deadlines and work under pressure
• Experience using the Microsoft Office suite

We offer a positive and supportive working environment with a firm that prides themselves on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.

We are looking for individuals who are able to join the team ASAP.