Citizens Advice Qualified​/Trainee Debt Adviser

• Citizens Advice Croydon:
  Qualified/Trainee Debt Adviser

Contract: Fixed-term contract, until 31 March 2028

Hours: 35 hours per week

Citizens Advice Croydon is a well-established local charity serving the London Borough of Croydon.

The successful candidate will ideally have the required specialist debt advice accreditation and have completed training to casework level. However, we will consider appointing a trainee and to provide the training needed to achieve competence in this role. If you have experience of providing advice at generalist level or knowledge of financial services, a trainee opportunity like this may be for you.

In this role you will assess each client's situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. You will guide and empower clients to understand their options whilst taking direct action for those who are more vulnerable, such as negotiating with creditors to prevent escalation and protect the client from further harm.

We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.