Revenues Officer; Council Tax

Position: Revenues Officer (Council Tax)
Location: South Croydon

Job Title:

Revenues Officer (Council Tax)

Location:

Local authority based in Croydon - Hybrid Working

Hourly rate: £20.38 PAYE / £27.03 Umbrella

Contract Length: 6-month contract (possibility of extension)

Working Pattern:
Full Time, Monday - Friday, 36 hours

ASAP Start

The team handles over 240,000 customer contacts each year across phone, email, and written correspondence, so they're looking for someone who thrives in a fast‑paced environment and has strong Council Tax knowledge.

Here's what the role involves:

Managing accurate Council Tax accounts - applying reductions, updating payer details, arranging refunds, and tracing gone‑aways
Negotiating post‑summons payment arrangements to maximise revenue
Providing multi‑channel customer service (phone, online, written)
Supporting court hearings, including agreeing arrangements and requesting adjournments
Implementing recovery actions and advising on Council Tax collection
Preparing and reviewing cases for enforcement agents
Handling sensitive information with professionalism
Promoting Direct Debit and processing instalment arrangements
Managing workloads effectively and navigating legislation confidently

The Council offers a hybrid working model, with just two days a week required in the office.

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