Support Worker​/Outreach Worker; AWDO-P14273

Job Overview

Support Worker / Outreach Worker

An exciting opportunity to join a dedicated supported housing and outreach service, providing person‑centred support to individuals with complex needs, including homelessness, mental health challenges, and substance misuse issues.

If you’ve also worked in the following roles, we’d also like to hear from you:
Floating Support Worker, Young People’s Support Worker, Drugs and Alcohol Practitioner, Complex Needs Worker, Homelessness Support Officer, Mental Health Recovery Worker, Supported Housing Worker, Homelessness Support Practitioner

Salary: £13.00 to £14.50 per Hour

Location:

Work across various sites in Lewisham, Croydon, Lambeth, and Southwark

Job Type: Full-Time, Permanent

• Deliver tailored support:
  Provide one‑to‑one support for individuals with complex needs, promoting independence and personal development.
• Encourage independence:
  Support clients to build essential life skills such as budgeting, maintaining a tenancy, and daily living tasks.
• Promote wellbeing:
  Monitor and respond to residents’ health and emotional wellbeing needs, ensuring access to relevant services.
• Safeguard vulnerable people:
  Identify and report any safeguarding concerns promptly in line with policy and procedure.
• Develop support plans:
  Co‑create person‑centred support and risk‑management plans with residents using SMART objectives.
• Collaborate with agencies:
  Work with housing, healthcare, probation and social care professionals to deliver wraparound support.
• Champion inclusion:
  Promote equality, diversity, and social inclusion, challenging stigma and discrimination.
• Ensure a safe environment:
  Carry out wellbeing and security checks within supported accommodation and during outreach visits.
• Maintain accurate records:
  Keep thorough written and electronic documentation in line with organisational standards and GDPR.

• Proven experience supporting people with complex needs, including homelessness, mental health, or substance misuse.
• Understanding of supported housing and outreach‑based support models.
• Strong communication and report‑writing skills.
• Ability to work flexibly, independently and as part of a wider team.
• IT proficiency for maintaining accurate case notes and reports.

• Qualification in Health and Social Care Level 2 or above.
• Experience working in supported housing or residential care.
• Understanding of welfare benefits and housing processes.
• Knowledge of the Care Act and Mental Health legislation.
• Ability to cook and support residents in meal preparation.

This role requires a DBS check.

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

Job
-P14273