Head of Support Services

Position: Head of Support Services (Permanent)
Location: New Addington

Head of Support Services
Salary £70,000 pa
Full-time | Senior Leadership Role

We are seeking an experienced Head of Support Services to provide strategic and operational leadership across HR, Payroll, and Recruitment within a regulated healthcare environment.

This senior role is pivotal in ensuring compliant, efficient, and data-driven people services that support safe staffing, strong colleague experience, and high-performing operations.

Reporting to the Managing Director, you will lead and develop multi-disciplinary teams, drive workforce strategy, and ensure robust governance across people operations. You will act as a trusted advisor to senior leaders and the Board, supporting organisational growth, workforce stability, and continuous improvement.

Key Responsibilities

Lead HR, Payroll, and Recruitment functions, setting clear objectives and service standards
Develop and deliver a people operations strategy aligned to business goals
Oversee complex employee relations casework and ensure legal compliance
Lead end-to-end recruitment strategy, ensuring safe recruitment and audit readiness
Provide senior oversight of payroll accuracy, controls, and statutory compliance
Establish people data dashboards and workforce reporting (turnover, absence, time-to-hire, etc.)
Drive process improvement, system effectiveness, and multi-site standardisation
Partner with Finance, Operational Leaders, and the Board on workforce planning and risk

About You

CIPD Level 5 minimum (Level 7 desirable)
Significant HR leadership experience in a multi-site environment
Strong knowledge of UK employment law and HR governance
Proven experience leading and developing teams
Data-driven mindset with the ability to translate insight into action
Experience in healthcare or other regulated settings desirable
Payroll oversight experience or strong collaboration with Finance preferred

Key Measures of Success

Improved time-to-hire and retention
Reduced agency usage
High payroll accuracy and audit compliance
Reduced absence rates
Positive manager satisfaction and service performance

You will be a credible, values-led leader with integrity, sound judgement, and the ability to influence at senior level. A flexible and collaborative approach is essential.

If you are looking for a strategic leadership opportunity please contact (url removed) or call Lily on (phone number removed)