TechOps Lead

Tech Ops Lead

We're looking for a Tech Ops Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems.

This is a player-manager role, ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.

The Role

As Tech Ops Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure.

You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.

Key Responsibilities

Leadership & Team Management

Lead, mentor, and line manage a team of Tech Ops engineers
Set clear expectations, run 1:1s, and drive performance standards
Define and document workflows, escalation paths, and SOPs
Own and optimise the service desk/ticketing pipeline
Report on performance metrics, trends, and improvements

Monitoring & Device Management

Own monitoring and alerting systems to proactively identify issues
Manage lifecycle of IoT and edge devices across multiple sites
Drive preventative maintenance strategies
Lead root-cause analysis and post-incident reviews
Maintain accurate asset inventory and ensure compliance standards

Infrastructure & Networking

Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)
Standardise configurations and maintain documentation
Troubleshoot end-to-end system workflows across hardware and software
Act as escalation point for complex technical issues
Recommend and implement infrastructure improvements

New Site Onboarding

Lead technical delivery of new site deployments
Oversee network design, hardware setup, and system configuration
Support remote commissioning and technical validation before go-live

What We're Looking For

Experience

6+ years in IT support, infrastructure, or technical operations
Proven experience managing or leading a technical team
Experience working with distributed systems or multi-site environments
Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous

Technical Skills

Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)

Experience with routers, switches, and firewall