TechOps Lead

We're looking for a Tech Ops Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems.

This is a player-manager role, ideal for someone who enjoys balancing leadership with hands‑on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.

As Tech Ops Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure.

You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.

• Lead, mentor, and line manage a team of Tech Ops engineers
• Set clear expectations, run 1:1s, and drive performance standards
• Define and document workflows, escalation paths, and SOPs
• Own and optimise the service desk/ticketing pipeline
• Report on performance metrics, trends, and improvements

• Own monitoring and alerting systems to proactively identify issues
• Manage lifecycle of IoT and edge devices across multiple sites
• Drive preventative maintenance strategies
• Lead root‑cause analysis and post‑incident reviews
• Maintain accurate asset inventory and ensure compliance standards

• Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)
• Standardise configurations and maintain documentation
• Troubleshoot end‑to‑end system workflows across hardware and software
• Act as escalation point for complex technical issues
• Recommend and implement infrastructure improvements

• Lead technical delivery of new site deployments
• Oversee network design, hardware setup, and system configuration
• Support remote commissioning and technical validation before go-live

• 6+ years in IT support, infrastructure, or technical operations
• Proven experience managing or leading a technical team
• Experience working with distributed systems or multi‑site environments
• Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous

• Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)
• Experience with routers, switches, and firewall