Hire Desk Manager

Hire Desk Manager – Croydon Depot

A well‑established independent tool hire company is seeking a Hire Desk Manager to join its Croydon depot.

This is an excellent opportunity for an organised, customer‑focused professional with experience in tool hire, plant hire, construction supply, or logistics, who is looking to take the next step in a fast‑paced and supportive environment.

The Hire Desk Manager will be responsible for the smooth day‑to‑day running of the hire desk, ensuring efficient coordination of equipment, accurate administration, and a consistently high level of customer service.

Working closely with the General Manager and depot team, the successful candidate will play a key role in managing hire activity, supporting operations, and acting as a main point of contact for the depot when required.

This is a hands‑on and varied role requiring strong communication, organisation, and the ability to work well under pressure. Monday‑Friday working hours (7:30am‑5:00pm).

• Proven experience in a depot or branch environment (tool hire, plant hire, access, construction supply, or logistics preferred)
• Strong communication and interpersonal skills with confidence dealing with customers and colleagues
• Excellent organisational and administrative ability with strong attention to detail
• Customer‑focused, professional approach with a positive attitude
• Good IT skills
• Proactive problem‑solver with the ability to work well under pressure in a fast‑paced environment
• Team player with a willingness to support wider depot operations

• Salary £35,000 – £48,000 depending on experience and responsibilities held
• Health cash plan with virtual GP access
• Enhanced workplace pension scheme
• 28 days holiday (rising to 33 days with service, including bank holidays)
• Company workwear and PPE provided
• Free equipment hire and staff discounts
• On‑site refreshments (fruit, snacks, and drinks)
• Seasonal gifts and additional company rewards
• A supportive working environment with further benefits and perks included

This role would suit someone looking to take ownership of a busy hire desk within a growing independent business that values service, teamwork, and operational excellence.