Branch Sales Manager

Branch Sales Manager

Contract:

Permanent, Fulltime

Salary:
Dependent on Experience

Location:

Croydon, Onsite

A Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction.

Responsibilities:
Branch Sales Manager

Develop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.
Lead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.
Build and maintain strong relationships with councils, stakeholders, and industry partners.
Drive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements.
Ensure properties are leased, maintained, compliant with regulations, and meet required quality standards.
Assess property proposals and manage risk, including rental pricing and compliance considerations.
Handle escalated tenant, owner, or council concerns professionally and efficiently.
Oversee budgeting, financial performance, KPI reporting, and commission calculations.
Manage branch operations, including team scheduling, holidays, sickness, and overall productivity.
Ensure accurate data management across internal systems, CRM platforms, and Apex within required time frames.
Maintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).
Recruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture.
Conduct regular team meetings, performance reviews, and manage HR matters where required.
Monitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.
Manage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.
Health & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented
Efficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off
Oversee Serving Notice To Quit (when Councils cancel accommodation)
Carrying out Eviction Appointments and instructing bailiffs when necessary
Control of non-conformances, incidents, snags, and customer complaints
Completing Change Request Log for changes to the business or processes

About you:

Branch Sales Manager

A confident leader with experience managing and motivating sales or property teams.
Target-driven with a strong commercial mindset and ability to achieve branch sales goals.
Excellent relationship builder with strong communication and negotiation skills.
Highly organised with the ability to manage multiple priorities and maintain accurate records.
Comfortable handling escalated issues and resolving challenges professionally.
Knowledge of property management, housing, or compliance requirements is advantageous.
Proficient in CRM systems and property management software.
Proactive, resilient, and able to thrive in a fast-paced environment.

Why Join?:
Sales Consultant

Competitive salary
Uncapped commission
25 days holiday + BH
Supportive, high-energy team culture
Clear career growth and development opportunities
On-site parking
Company pension

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including:
Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details