Parts Sales Advisor

We are currently seeking a highly experienced Automotive Parts Sales Advisor on behalf of a reputable automotive group located in Croydon, Surrey. This role offers an excellent opportunity for skilled individuals looking to further their career within the motor trade industry. Our client is highly regarded for its award-winning service, extensive franchise network, and commitment to employee development.

• Competitive annual salary circa £30,000, with potential bonuses to increase earnings
• Working hours are Monday to Friday, from 7:00am to 5:30pm, with no weekend work required
• Generous holiday entitlement of 20 days plus bank holidays
• Contributory pension scheme
• Clear career progression pathways, with internal promotion opportunities
• Recognition of long service through celebrations and reward vouchers
• Supportive team environment focused on delivering excellent customer service and account management

• Respond to customer sales inquiries, orders, and queries promptly and professionally
• Manage escalations of customer issues in collaboration with senior parts advisors and management
• Uphold company policies and procedures during customer interactions
• Follow up on calls to ensure customer satisfaction
• Maintain knowledge of products, services, and policies through ongoing training
• Accurately understand and clarify customer requests
• Upsell products and services actively to reach sales targets
• Maintain accurate customer records within the CRM system, including call logs and reports
• Conduct parts lookups and pre-pick customer orders to ensure efficient service
• Support the overall parts sales operation within a busy dealership environment

• Minimum of 2 years experience as a Parts Advisor within a main dealership or similar automotive environment
• Proficiency in systems such as Kerridge or equivalent dealership software
• Strong customer service skills, with the ability to handle inquiries and resolve issues professionally
• A proactive approach to upselling and achieving sales targets
• Excellent communication skills and attention to detail
• Enthusiasm for career progression within the motor trade industry

This is an excellent opportunity for a Parts Sales Advisor to join a company that values its staff, offers rewarding career progression, and recognises loyalty. If you are a dedicated and experienced Parts Advisor seeking a new challenge in Croydon, Surrey, this role is ideal for you.