Concierge

Concierge | £25,201 per year | Full-time, 35 hours per week (rota-based)
Croydon / South-East London
The role
Do you have experience creating safe, welcoming environments where people feel respected and supported? Are you calm under pressure and confident handling day-to-day building safety, resident needs, and unexpected situations?
As a Concierge at Quo Vadis Trust (QVT), you will play a key role within a 24-hour supported housing scheme. You will be a consistent, professional presence who helps residents feel secure in their homes while ensuring the building is safe, clean, and well maintained.
This is a practical, people-facing role that combines customer service, building safety, and tenancy support. You will work as part of a wider team to support residents living with mental health needs.

Key Responsibilities:

* Provide a welcoming and professional presence to residents and visitors
 
* Support tenancy sustainment within a 24-hour housing scheme
 
* Respond appropriately to incidents, emergencies, and on-call situations
 
* Carry out regular health, safety, and fire alarm checks
 
* Maintain accurate records using the organization’s client management system
 
* Complete room, property, and safety inspections and report issues promptly
 
* Support residents during move-ins and move-outs
 
* Carry out light cleaning and minor practical tasks when required
 
* Work with colleagues to follow safeguarding procedures
 
* Liaise with external agencies and attend meetings when needed
 
* Provide cover at other QVT schemes when required
About Us
Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported.
QVT has received Great Place to Work accreditation in 2022, 2023, and 2024, and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2.
The Benefits
 
* Stable, full-time employment with a published rota
 
* Ongoing training including safeguarding, health and safety, and de-escalation
 
* A supportive and structured team environment
 
* Work that makes a clear difference to people’s daily lives

The Person
We’re looking for someone who is:

* Literate and numerate to GCSE level or equivalent in English and Math

* Comfortable using Microsoft applications and client management systems

* Experience in customer service, housing, mental health, or supportive environments

* Understanding of mental health conditions, learning disabilities, homelessness, or substance misuse

* Awareness of housing issues, tenancy sustainment, and health and safety

* Clear verbal and written communication skills

* Calm, patient, and professional under pressure

* Able to work independently while contributing to a team

* Flexible and willing to work unsociable hours on a 24-hour rota

* Willing to complete further training as required

* Able to complete an enhanced DBS check, funded by QVT
Apply now to help create safe and welcoming homes for those who need them most