Customer Service Specialist

1 day ago Be among the first 25 applicants

This range is provided by Sterling Engineering. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $24.00/hr

Location
:
Crystal Lake, IL

Pay
: $20-$24/hr.

Hire Type
:
Contract to Hire

Schedule
: 7:30 AM – 4:00 PM

Sterling Engineering is seeking a Office Coordinator to support daily operations in a fast-paced office environment. This role plays a critical part in supporting customers, processing orders, resolving issues, and acting as a key communication link between sales, project management, purchasing, production, and customers. A positive, professional attitude and willingness to learn are essential for success in this role.

• Respond to customer requests for documentation (packing lists, BOLs, proof of delivery, invoices)
• Enter and process basic sales orders using Sage software
• Create and maintain order‑specific digital and physical files
• Coordinate with project managers on material worksheets, blueprints, and documentation
• Distribute paperwork to production and purchasing teams
• Provide backup support to purchasing and reception as needed
• Upload and download documents to customer and vendor portals
• Perform general office and administrative tasks, including data entry, filing, and report updates
• Assist with marketing support such as brochures, social media, and website photos
• Maintain spreadsheets, logs, and sales analysis reports for management
• Support sales and operations teams as needed

• Experience working in a manufacturing or warehouse‑style environment, with the ability to adapt to a fast‑paced, hands‑on setting.
• Minimum of 1–2 years of relevant experience required
• Strong proficiency in Microsoft Excel required.

Associate

Full‑time

Manufacturing

Manufacturing

• Medical insurance
• Vision insurance
• 401(k)