Admin Assistant​/CSR

City and State:
Crystal Lake, IL

Pay Rate: $23.00-$25.00/hour

Schedule/Shift: Monday-Friday, approximately 7:30 AM-4:00 PM

Employment Type:

Full-Time

Our client in Crystal Lake is seeking a reliable and enthusiastic Customer Service Representative to join their team. This position serves as a key communication link between customers and internal departments, supporting order processing, customer inquiries, and administrative functions in a fast-paced office environment. This role offers excellent long-term stability and growth potential.

• Serve as the primary point of contact for customer inquiries, documentation requests, and order-related communication.
• Enter and process sales orders in Sage, maintain order files, and distribute paperwork to internal teams.
• Coordinate with sales, project management, purchasing, and production to ensure smooth order flow and customer satisfaction.
• Upload, download, and manage documents through customer and vendor portals while assisting with reporting and data entry.
• Provide backup support for purchasing, reception, marketing assistance, and general office administrative tasks.

• Strong Microsoft Office skills, with an emphasis on Excel.
• Excellent written and verbal communication skills.
• Ability to learn new processes and take on additional responsibilities.
• Detail-oriented, organized, and able to manage multiple priorities.
• Comfortable working in a fast-paced, team-oriented environment.

• Medical Plan
• Dental Plan
• Vision/Eyewear plan
• IL Paid Leave Hours
• 401k
• Life insurance
• Prescription drug reimbursement
• Short-term disability
• Referral bonuses