Patient Registrar

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Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. Patient Registrars will demonstrate behavior that reflects the hospital's mission, vision, and values.

Patient Registrars will greet patients or family members in the various hospital settings and assist them in answering any questions or concerns they may have in person or over the phone. This position is fast paced (sometimes chaotic) and you will be the person patients and our clinical care teams rely on to get patients entered or checked in within the electronic medical record to get care started.

• Engages in positive interactions; demonstrate friendliness by smiling and making eye contact when greeting all patients, visitors and customers.
• Participates in team building activities, continuous quality improvement activities and educational experiences in support of departmental or Mercyhealth initiatives.
• Provides shadowing and training to new partners.
• Uses good judgment in highly emotional and demanding situations.
• Arrives patient to the ER and Urgent Care.
• Signs in or checking in hospital outpatient visits.
• Identifies patients in need of immediate care by visual assessment at time of registration, prioritizes patient registration by severity of complaint, and monitors waiting area for changing patient conditions and alerts triage RN to the need to re-evaluate patients.
• Admits all surgical and direct admit patients.
• Schedules and checks in hospital outpatient lab patients.
• Identifies and selects patients using department required patient identifiers to select correct electronic medical record.
• Enters patient’s complaints/symptoms and them in the appropriate order based on severity of symptoms.
• Generates patient arm band, face sheet, and patient labels.
• Verifies information before quickly applying patient armband during traumas or other chaotic situations.
• Gathers and enters into EPIC all necessary demographic, guarantors, and billing information from patients/family.
• Obtains necessary signatures and documents for inpatient and outpatient registrations.
• Verifies patient insurance information and updates insurance information as appropriate.
• Identifies patients in the ER that have an out of network insurance and provides this information to the appropriate ED partners.
• Identifies patients without insurance and works closely with patient financial counselors to help facilitate self-pay services for patients without insurance.
• Identifies appropriate primary/secondary payees.
• Completes MSPQ as required for Medicare patients.
• Collects all applicable co-pay’s, self-pay payments, and in some cases pre-payment for services.
• Assists with coordination of patients into the appropriate unit.
• Provides accurate information and timely updates to patients, visitors, and customers.
• Assists other departments at various hospital locations to notify when patients have arrived.
• Assists outside EMS/EMT agencies to arrive patients to the facility and provide paperwork for billing purposes.
• Performs Pre-admission functions for patients.
• Performs Pre-registration functions for patients.
• Upon admission provides patients with admission information such as the VIP Folder as needed.
• Obtains signatures for Medicare forms as required for admission within required timeframe.
• Properly secures and returns all patient valuables in accordance with Mercyhealth policy.
• Assists hospital staff to facilitate patient care during periods of EPIC Downtime or during disaster mode.
• Assists nursing staff to provide transportation vouchers and payment for transportation services for patients.
• Maintains an accurate cash drawer.
• Closes and balances cash drawer at the end of each shift in compliance with our cash handling policy.
• Manages work queues to resolve registration errors thus allowing patient bills to process in a timely manner.
• Assesses and determines situations requiring an interpreter and when to use interpreter services effectively.
• Logs in, answers, returns, and transfers all incoming telephone inquiries.
• Monitors security cameras and door entry…