General Manager - Crystal Lake

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

As a General Manager
, you have the entrepreneurial spirit to grow the business, attract and retain a diverse and innovative team, build a strong community and ensure exceptional client service in a fast-paced environment while executing results at a high level. You will be responsible for providing outstanding leadership within your Salon and Spa location to foster an inclusive, respectful and fun working environment.

• Leadership & Management of the Team
  • Lead, motivate and manage all staff including technical and non-technical roles.
  • Conduct regular staff meetings to communicate goals, share updates and address concerns and questions.
  • Effectively communicate job responsibilities, performance expectations, client service standards and company policies/guidelines to all team members.
  • Providing ongoing training and developmental opportunities to attract and retain team members and improve performance.
  • Cultivate and maintain the Tricoci culture of community, collaboration, trust and innovation in a positive, respectful work environment.
• Management of Operations
  • Oversee all daily operations in the Salon & Spa including appointment scheduling, inventory management and facility maintenance.
  • Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements to provide a clean and hygienic environment for clients and team members.
  • Implement and enforce company SOPs, policies and procedures to ensure consistency and efficiency in operations.
  • Responsible for the accountability of executing team member schedules, ensuring clocking in/out, etc.
• Client Relations
  • Maintain a high standard of client/customer service to ensure satisfaction and retention.
  • Address in a timely and highly effective manner all client inquiries, complaints and feedback in a professional, respectful manner.
• Financial Management of the Business
  • Manage your business through key performance indicators (KPIs) and the P&L.
  • Monitor and control expenses within budget to optimize profitability while maintaining high standards of quality and service.

• 3+ years management experience in a high-volume retail, beauty/spa or retail or service environment.
• Proven experience in a salon/spa management role or a similar role.
• Experienced leader who holds teams accountable for achieving results while motivating and inspiring them to grow and develop.
• Sold understanding of business operations and acumen, financial management and the ability to execute results at a high level; create action plans where opportunities exist and take action immediately.
• Analytical, problem solving and decision-making skills to handle critical situations utilizing good judgement and professionalism.
• Excellent communication and customer service skills
• Highly committed to delivering exceptional service.
• Strong organizational and time management skills, paying strong attention to detail while managing competing priorities.
• Ability to multi-task and thrive in a fast paced, high energy and evolving environment.
• An aptitude for creating and maintaining an environment of collaboration and teamwork.
• Motivated self-starter who can work independently and be a team member within the company.
• Flexible and available to work varied shifts, including evenings and weekends.

• Comprehensive Medical/Rx insurance with virtual visits available for your well-being
• Dental and Vision insurance
• Company matching 401(k) Plan
• Health Savings Account (HSA) with generous employer match
• Flexible Spending Account (FSA) for health, dependent and commuter benefits
• 100% employer-paid Basic Life insurance + option to purchase supplemental coverage for you and your family
• 100% employer-paid Long-term disability insurance (LTD)
• Short-term disability (STD)
• Critical Illness, Group Accident and Hospital Indemnity insurance…