Store Manager, Retail & Store Manager

Store Manager

Location:

Crystal Lake, IL

Pay Range: $55,000 - $60,000

Cannabis isn’t just an industry — it’s a movement.

Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience — for everyone. Whether you’re a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.

The Store Manager is responsible for leading the daily operations of a high-volume Mint Cannabis retail dispensary. This role oversees all store functions, including team leadership, sales performance, compliance, inventory control, and customer experience. The Store Manager will build and mentor a strong team while ensuring a consistent, compliant, and customer-focused experience.

The ideal candidate is a hands‑on, results‑driven leader with proven experience in retail management and a passion for operational excellence in the cannabis industry.

Ready to grow with us? 🌱 Let’s make it happen.

• Lead, train, and coach a team of 25–50 employees including assistant managers and front‑line staff
• Create a positive, inclusive, and performance‑driven culture aligned with Mint Cannabis values
• Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development

• Oversee day‑to‑day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance
• Ensure exceptional customer service and resolve escalated guest issues professionally
• Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience

• Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs
• Manage Facility Agent Cards, , and documentation procedures
• Enforce safety and security protocols including alarm systems, cash handling, and loss prevention

• Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation
• Oversee daily financials, including cash reconciliation, banking deposits, and reporting
• Support sales forecasting and budgeting while managing labor and operational expenses

• Collaborate with marketing to execute promotions and in‑store campaigns
• Partner with leadership and support teams on cross‑functional initiatives and regional planning
• Engage in local community outreach and brand‑building opportunities

• Directly supervises all store staff, including assistant managers, leads, and front‑line team members
• Responsible for hiring, training, scheduling, coaching, and performance management
• Ensures adherence to company policies, compliance standards, and operational procedures
• Fosters a team‑oriented environment that supports employee growth and accountability

• 3+ years of retail management experience, preferably in a high‑volume, regulated environment
• 1+ year of cannabis industry experience strongly preferred
• Demonstrated success in team leadership, operational execution, and customer service excellence
• Strong working knowledge of compliance, inventory management, and cash handling procedures
• Excellent communication, organizational, and decision‑making skills
• Proficiency with POS systems and retail management software
• Must be at least 21 years of age
• Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations
• Must be able to pass a background check and fingerprint clearance

• A work culture that’s welcoming, passionate, and built on good vibes
• Opportunities for growth as we expand into new markets
• Discounts on products and merch
• Health, dental, and vision benefits (for eligible roles)
• Paid time off to relax, recharge, and take care of you
• A chance to be part of something amaZing 🌱

• Must meet all applicable Illinois state requirements to work in a licensed cannabis facility
• Must be able to stand, walk, and perform tasks for extended periods
• Must be able to lift up to 25…