Community Concierge

About the YMCA of Metropolitan Chicago

2 days ago Be among the first 25 applicants
We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!

Team members serve as the face of the Y and support a best‑in‑class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Salary starts at $16.60 per hour and opportunities to grow within the organization.

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work‑life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company‑sponsored events.

• Greet community members and guests and make them feel welcome and engaged.
• Answer phones and email inquiries.
• Actively manage customer transactions.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times.
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock, as needed.
• Ensure front desk operations run smoothly and efficiently.
• Conduct hub tours responsive to the needs of prospective customers; sell memberships.

• At least 18 years of age.
• Earned high school diploma or GED.
• Ability to work flexible hours, weekends, and/or holidays, as needed.
• Top‑notch verbal, written, and interpersonal communication skills.
• Bilingual, English/Spanish highly preferred.

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
• Follow all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor.
• Completing all child abuse prevention training as required.

Entry level

Part‑time

Other

Non‑profit Organizations

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