Snow and Ice Operations Team Member

Position Summary
The Snow and Ice Operations Team is responsible for the safe, timely, and complete performance of assigned winter services. Team members clear sidewalks, entrances, walkways, and other areas; apply deicing materials; operate authorized equipment; protect people and property; and document service. Crew Leads also prepare, direct, and monitor crews, coach Crew Members, oversee safety and quality, and escalate site or staffing concerns to the applicable Campus Supervisor or Production Manager.


Applicants may be considered for either level. Recruiters and hiring managers will determine placement based on experience, qualifications, demonstrated capabilities, and Company needs.

Essential Duties and Responsibilities

• Snow and Ice Removal and Site Service
• Shovel, scrape, sweep, and clear assigned pedestrian areas to required widths and service standards; complete detail work around entrances, ramps, stairs, hydrants, drains, loading areas, and other priority points.
• Apply approved deicing materials at directed rates and locations, avoiding waste, over application, tracked material, and contact with sensitive surfaces or plantings.
• Operate snowblowers, sidewalk tractors, Ventrac SSVs, Snowrators, spreaders, and other assigned equipment only after training and authorization.
• Follow site specifications, work sequences, site plans, and material directions; promptly communicate obstacles, refreeze, drifting, access issues, property conditions, hazards, and out-of-scope work.

Safety, Equipment, and Teamwork

• Complete pre-use checks and inspections; use required PPE and safe lifting and shoveling techniques; maintain safe separation from vehicles and equipment; and follow pedestrian, backing, fueling, and refueling procedures.
• Keep tools, equipment, vehicles, materials, and work areas clean, stocked, secured, and ready for deployment.
• Maintain alertness, take required breaks, rotate tasks when directed, and promptly report fatigue, cold stress, injuries, near misses, damage, equipment defects, spills, and other hazards.
• Communicate professionally, follow verbal direction and Company procedures, support the crew, and remain at the assigned site or staging area until released by the Crew Lead or applicable supervisor.
• Stop and correct unsafe work within assigned authority and promptly escalate serious hazards, incidents, and conditions requiring additional support.

Crew Leadership — Crew Leads Only

• Review site plans, work tickets, forecasts, service priorities, staffing, equipment, and materials before deployment; arrive early to prepare the crew.
• Translate event plans into assignments, demonstrate work, establish safe zones and communication methods, monitor pace and quality, and adjust activities within the approved plan.
• Account for crew members, verify timekeeping, manage breaks and fatigue within Company requirements, and promptly communicate staffing gaps.
• Coach Crew Members respectfully and report attendance, conduct, training, safety, and performance concerns to the applicable Campus Supervisor or Production Manager.
• Serve as the onsite contact for routine production matters; refer scope, pricing, complaints, and customer commitments to management.
• Quality, Documentation, and Safety Leadership
• Perform and lead clearing, detail work, equipment operation, and deicing according to site specifications and material direction.
• Conduct service checks and final walkthroughs, correct missed work, monitor completeness and quality, and report refreeze, drifting, damage, access limitations, hazards, and out-of-scope conditions.
• Accurately and promptly complete time entries, work tickets, notes, material quantities, issues, photographs, and required quality documentation, including Aspire and Sitefotos records.
• Prepare crews for safe deployment; verify PPE, communication devices, first-aid supplies, equipment, fuel, and materials are ready and secured.
• Model safe work, correct unsafe behavior within role authority, monitor crew readiness and fatigue, and promptly escalate injuries, near misses, property damage, equipment defects, spills, and serious hazards.

Performance Expectations
All Team Members

• Safety:
  Use PPE and safe methods, maintain awareness around moving equipment, and promptly report hazards, fatigue, incidents, and damage.
• Service Quality and Productivity:
  Complete assigned work to site specifications and within event timelines without sacrificing safety or quality.
• Reliability:
  Meet attendance and…