Emergency Services Dispatcher
Job in
Cudahy, Milwaukee County, Wisconsin, 53110, USA
Listing for:
City of Cudahy
Full Time
position
Listed on 2026-02-03
Job specializations:
-
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Emergency Crisis Mgmt/ Disaster Relief, Call Center / Support
Job Description & How to Apply Below
Overview
The Emergency Services Dispatcher must be able to function in a sustained stressful environment with the ability to interpret and prioritize incoming and outgoing information for both Police and Fire Departments.
This is an at will, civilian position within the Cudahy Police Department. Under general direction of the Shift Supervisor, Emergency Services Dispatchers are responsible for interpreting and prioritizing all incoming and outgoing information by radio, phone, verbal or written communications in police, fire and ambulance traffic in emergency and non-emergency situations. Include, but are not limited to, the following:
Responsibilities
Ability to function in a sustained stressful environment and to maintain composure under stressful situations.Ability to interpret and prioritize incoming and outgoing information by radio, phone, verbal or written communications in police, fire and ambulance traffic in emergency and non-emergency situations.Ability to monitor multiple conversations and retain key information in emergency and non-emergency situations for both Police and Fire Departments.Ability to perform multiple tasks simultaneously.Ability to operate a Computer Aided Dispatch (CAD) Pro-Phoenix System.Ability to read maps and provide accurate directions.Female dispatchers perform matron duties searching and checking on female prisoners and caring for prisoners' children.Male dispatchers perform duties of checking prisoners and caring for prisoners' children.Operate two-way multi-channel communications equipment.Capable of typing reports using a computer and dictation equipment.Monitor camera, video and voice equipment in jail, other areas around the station, City Hall and DPW areas.Monitor alarm panels of various types.Answer requests for aid and information.Process payments for parking permits, report copies, fingerprints, K-9 donations, and collection of fines and bail.Obtain and maintain certification from the State of Wisconsin in use of the TIME terminal CIB/NCIC (Basic) for validations and wanted entries to meet the needs of the Department.Operate a paging system for the City.Operate a State/Nationwide teletype computer system.Knowledge of Windows environment computer system.Maintain a positive work attitude toward duties performed and fellow employees.Regular, prompt and consistent attendance as scheduled or directed.Perform other duties as assigned by supervisors.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience
High School Graduate or its equivalent.Prior dispatch experience preferred.Prior experience with Pro-Phoenix software a plus.Business courses pertaining to typing/keyboarding, filing and windows based computer software.PHYSICAL/MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, bend/twist or crouch.Ability to talk and hear. Hearing without correction or corrected sufficiently acute to meet medical standards under both normal and adverse circumstances.The employee must occasionally lift, carry, and/or move 10 pounds and on occasion 25 pounds.The employee must be able to handle, grasp and operate radio controls and all equipment necessary to perform all job functions.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Analytical and problem solving skills including while under pressure or dangerous situations.Ability to comprehend and follow instructions.Ability to analyze options and make sound decisions including while under pressure or in a dangerous situation.Employee must be free of any medical or emotional condition that would adversely impact performance of duties.Effective oral and written communication skills; ability to speak clearly and distinctly.Understanding and following work rules and directions on a day-to-day basis.Ability to understand, read and write the English language.Ability to organize, direct and process oral and written instructions into reports.Skilled in use of computer, telephone (multi-media), fax machine, copier, transcriber and cash register.Good interpersonal skills and ability to assess specific situations; to establish and maintain an effective and sympathetic relationship with the public and other City employees; good command of telephone etiquette.Good knowledge of spelling, grammar/punctuation and basic math skills.Ability to learn the operation and maintenance of Emergency Communications Center radios as well as other communication and retrieval equipment.Ability to learn the…
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