Customer Support Advisor

Location: Great Houghton

Customer Support Advisor | Cycling | Northampton (Hybrid) | Up to £28,000 + Bonus

Are you passionate about delivering great customer service and helping people find solutions?

Do you enjoy problem solving, building relationships, and making a real difference to the customer experience?

We're recruiting for a Customer Support Advisor to join a leading global sports retailer. This is a fantastic opportunity to join a growing team where you'll support customers and stores with aftersales enquiries, service requests, and product-related questions within the cycling category.

You don't need to be a qualified bike mechanic. If you have strong customer service skills, enjoy troubleshooting issues, and have an interest in cycling, full product and technical training will be provided.

What's in it for you?

Salary up to £28,000 plus performance bonus

Hybrid working (2 to 3 days per week in the office)

Ongoing training and development

Career progression opportunities

Staff discounts and retail benefits

Supportive and collaborative working environment

What you'll be doing

Delivering excellent customer service across phone and email channels

Supporting customers and stores with aftersales and service enquiries

Investigating issues and finding practical solutions

Managing customer cases through to resolution

Providing guidance on repairs, servicing and product queries

Building strong relationships with stores and internal teams

Helping improve the customer journey and overall experience

Developing your knowledge of cycling products and services

What we're looking for

Previous experience in a customer service, retail, contact centre, hospitality or service-based role

Excellent communication and relationship-building skills

Strong problem-solving ability

Confidence using IT systems and email

A proactive and organised approach

Ability to manage multiple priorities

A positive attitude and willingness to learn

An interest in cycling would be advantageous but is not essential

This could be a great opportunity for a Retail Supervisor, Customer Service Advisor, Team Leader, Contact Centre Advisor or Sales Assistant looking to take the next step in their career within a growing and supportive business.

Ready for your next challenge? Apply today.

Zachary Daniels is a Niche, National & International Recruitment Consultancy.