File Coordinator​/Accounts Receivable

Job File Coordinator / Accounts Receivable

SERVPRO of Cullman/Blount Counties is hiring a goal-driven, detail-oriented Job File Coordinator. We are seeking someone with office-related experience working with computers, answering phones, and processing paperwork and files. This role requires following up with customers and maintaining internal and external communication. This is a full-time position with some overtime, as needed. Our ideal candidate is proactive and provides superior service.

The goal is to help make fire and water damage “like it never happened.”

We are looking for a skilled and motivated candidate who is excited to join our team. The candidate should be enthusiastic, professional, honest, and dedicated to excellent customer service, able to work in a fast-paced environment, and possess an independent and efficient work ethic.

As a SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunities to learn and grow.

Job Description:

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backups. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

• Receive and dispatch lead calls and job referrals
• Monitor job file status and job file audit status
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimates
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Follow the collection in monitoring customer accounts for non-payment, skipped invoices and partial payments
• Provide regular communication to management regarding status of account collections
• Communicate with customers via phone, e-mail, or mail to make payment arrangements on delinquent accounts
• Submit accounts to management for bad debt write-off
• Perform other tasks as required
• Accepts additional responsibilities willingly
• Cross-training on all systems to ensure a check and balance internally
• Follows management policies and procedures

Qualifications:

• Experience with writing estimates, job file processes, and quality assurance is a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Ability to multitask
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software, including Xactimate, Restoration Manager and proprietary software
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

At SERVPRO®, you can make a positive difference in people’s lives each day. We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises across the country, SERVPRO® career opportunities are available nationwide. We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees…