Member Service Representative Mon - Fri

Member Service Representative (Mon - Fri 5:30am to 1:30pm)

Join to apply for the Member Service Representative Mon - Fri 530am to 130pm role at Midwest Fitness Partners.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front‑desk related activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Process new member sign‑ups.
• Take prospective members on tours.
• Facilitate necessary updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are musts.
• Exceptional customer service skills; able to interact positively and professionally with members and co‑workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Location:

Cullman, AL